What Happened To Customer Service?

A bold, no-fluff guide to restoring great customer service.
Written for employees and managers alike, this short, sharp book breaks down the 5 customer expectations you must meet to build trust, loyalty, and reputation.
Includes a printable desk card and a manager's guide for team use.

I want this!

The illustrated Customer Service eBook (PDF), A printable desk card for daily reference, A manager’s guide with coaching prompts

🧠 Built on 25 years of experience

Jack Cooper brings decades of service leadership across industries to this concise, practical guide.

📘 Short, clear, and useful

Each chapter is one page long, designed for real-world frontline staff, team leads, and new hires.

📦 Includes Bonus Materials

You’ll also receive a printable Desk Card and Manager’s Guide to help reinforce service culture in your team.

💼 For teams or individuals

Use it for self-improvement or distribute it across your team. A bulk/team license option is available.

Size

4.46 MB