Jack Cooper is a seasoned customer service leader with more than 25 years of experience driving service excellence across diverse sectors, including hospitality, healthcare, and high-tech industries. His career spans three continents and encompasses frontline, operational, and executive roles in customer care, engineering, and service delivery. Renowned for his ability to lead high-performing teams and implement transformative service strategies, Jack has consistently elevated customer satisfaction and fostered lasting cultural change within the organizations he’s served. His work reflects a deep commitment to both the customer experience and the employee journey. Based in Brisbane, Australia, Jack remains a passionate advocate for service that is not only efficient and consistent—but genuinely human.